Frequently Asked Questions

We do not accept insurance for services at ES Counseling. Our self pay rates are affordable and a statement can be provided for self-filing insurance. We do not accept EAP benefits. If you would like to use Cigna or Aetna, Please refer to the Octave website and Edna may have availability to see you through that platform. 

https://my.findoctave.com/therapists/florida

*Octave does not allow clients to use EAP benefits

The first appointment will depend on the provider you see and their availability. 

It is office policy to give at least 24 hours notice of an appointment that cannot be attended. If this is not done, a fee equivalent to reimbursement for a full session will be assessed and must be paid prior to next visit or before scheduling again. It is required that valid credit cards remain on file for these charges. 

We send email reminders 48 hours prior to the scheduled appointment to allow for 

24+ hour cancellation. 

After a client's first visit, they will use the online scheduling system which will allow 24/7 access to making, changing or canceling appointments, as well as a ledger and online payment availability. It is possible to schedule subsequent sessions with your therapist at the end of each session. 

Each visit is 45 minutes and is scheduled on the hour. On-going, you will assess progress with your counselor and you will both decide the length of treatment and frequency of visits based on completion of goals. Initially, appointments are best weekly and decreased as symptom relief increases. 

For children entering into treatment, it is important that both parents consent to counseling and are aware of treatment plan and goals. For co-parents, it is office practice for each to complete a form prior to visit, but both do not need to be present at first visit. 

We are NOT in network providers for BCBS, Florida Blue, United/Optum or its subsidiaries. 

You can call the customer service number on your card to inquire about out of network benefits you may have if you are interested in self-filing, but the office does not complete insurance billing.. We do not make insurance inquiry calls for clients and cannot provide insurance benefit information.

We currently offer in-person and teletherapy visits for our clients. If you choose teletherapy, it is requested that you have a secure, fast-speed internet connection, privacy, quiet environment and access to our patient portal for each session.  It is illegal to conduct telehealth visits in a moving vehicle. For those under 18 years old, it is required that an adult is present or home during the visits to assist with any technology or connection issues.