ES Counseling, LLC
ES Counseling, LLC
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    • Home
    • Services
    • Providers
    • FAQ
    • The Office
    • Contact
    • Our Recommendations
  • Home
  • Services
  • Providers
  • FAQ
  • The Office
  • Contact
  • Our Recommendations

Frequently Asked Questions

Do You Take My Insurance?

What if I Miss My Appointment?

How Soon Can I See Someone?

We may possibly take your insurance. It is the client's responsibility to call the insurance company to verify that our office is contracted with your insurance prior to the first visit. Not all visits are reimbursed if medically necessary criteria is not met. 

For the call: Our office tax id 26-2679519

How Soon Can I See Someone?

What if I Miss My Appointment?

How Soon Can I See Someone?

The first appointment will depend on the provider you see and their availability. We try to accommodate urgent visits, however some providers may not be providers for your insurance plan or EAP. 

*At this time, we cannot accept EAP referrals. 

What if I Miss My Appointment?

What if I Miss My Appointment?

How Do I Make More Appointments?

It is office policy to give 24 hours notice of an appointment that cannot be attended. If this is not done, a fee equivalent to reimbursement for a full session will be assessed and must be paid prior to next visit. It is required that valid credit cards remain on file for these charges. 

How Do I Make More Appointments?

Do Both Parents Need to Be Present at First Visits?

How Do I Make More Appointments?

After a client's first visit, they will use the online scheduling system which will allow 24/7 access to making, changing or canceling appointments, as well as a ledger and online payment availability. 

How Long Will Counseling Last?

Do Both Parents Need to Be Present at First Visits?

Do Both Parents Need to Be Present at First Visits?

Each visit is 45 minutes and is scheduled on the hour. On-going, you will assess progress with your counselor and you will both decide the length of treatment and frequency of visits based on completion of goals. Initially, appointments are weekly and decreased as symptom relief is present.

Do Both Parents Need to Be Present at First Visits?

Do Both Parents Need to Be Present at First Visits?

Do Both Parents Need to Be Present at First Visits?

For children entering into treatment, it is important that both parents consent to counseling and are aware of treatment plan and goals. For co-parents, it is office practice for each to complete a form prior to visit, but both do not need to be present. 

I have BCBS or FL Blue, but still want to see someone at ES Counseling

I have BCBS or FL Blue, but still want to see someone at ES Counseling

I have BCBS or FL Blue, but still want to see someone at ES Counseling

We are NOT in network providers for BCBS, Florida Blue or its subsidiaries. You will be charged the self pay rate at each visit. It is possible to have your claim billed to your insurance, however any payment received from BCBS will be a credit for a future visit and full pay is expected at each visit. You can call the customer service number on your card to inquire about out of network benefits you may have. 

I am a Tricare member, but still want to see someone at ES Counseling

I have BCBS or FL Blue, but still want to see someone at ES Counseling

I have BCBS or FL Blue, but still want to see someone at ES Counseling

It is possible to see a licensed provider at ES Counseling with Tricare insurance as retired or a family member. There is typically a nominal deductible to meet prior to paying your co-insurance rate due to the Out of Network Preferred status of the office. Each member plan varies, so it is suggested you call your insurance and inquire about specific details on your financial responsibility. It is not usual for Active Duty to obtain authorization for our office unless your primary provider at the base/hospital submits the authorization specifically for the provider. 

Are virtual appointments available?

I have BCBS or FL Blue, but still want to see someone at ES Counseling

Are virtual appointments available?

We currently offer in-person and teletherapy visits for our clients. Before requesting teletherapy visits, it is important that you are informed of your insurance coverage for those visits as teletherapy access changes from plan to plan. You can call the customer service number on your insurance card to inquire about your specific coverage. If you choose teletherapy, it is requested that you have a secure, fast-speed internet connection, privacy, quiet environment and access to our patient portal for each session.  For those under 18 years old, it is preferred that an adult is present or home during the visits to assist with any technology or connection issues. 

Downloads & Intake Forms

Clients may familiarize themselves with the forms below, however with the exception of the Intake form and Co-Parenting Therapy Agreement necessary to schedule, clients must complete forms via the patient portal once appointment has been scheduled.

Intake Form Word 2021 format (pdf)

Download

Co Parenting Therapy Agreement (pdf)

Download

ESC Policies & Practices 2022 (pdf)

Download

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