Frequently Asked Questions

We may possibly take your insurance. It is the client's responsibility to call the insurance company to verify that our office is contracted with your insurance prior to the first visit. Not all visits are reimbursed if medically necessary criteria is not met. We do not take insurance for couples sessions  as medical necessity needs to be present. It is determined by diagnosis. Couples sessions do not include diagnosis of either party. 

For the insurance call: Our office tax id 26-2679519

The first appointment will depend on the provider you see and their availability. We try to accommodate urgent visits, however some providers may not be providers for your insurance plan or EAP. 

It is office policy to give at least 24 hours notice of an appointment that cannot be attended. If this is not done, a fee equivalent to reimbursement for a full session will be assessed and must be paid prior to next visit or before scheduling again. It is required that valid credit cards remain on file for these charges. 

We send email reminders 48 hours prior to the scheduled appointment to allow for 

24+ hour cancellation. 

After a client's first visit, they will use the online scheduling system which will allow 24/7 access to making, changing or canceling appointments, as well as a ledger and online payment availability. It is possible to schedule subsequent sessions with your therapist at the end of each session. 

Each visit is 45 minutes and is scheduled on the hour. On-going, you will assess progress with your counselor and you will both decide the length of treatment and frequency of visits based on completion of goals. Initially, appointments are best weekly and decreased as symptom relief increases. 

For children entering into treatment, it is important that both parents consent to counseling and are aware of treatment plan and goals. For co-parents, it is office practice for each to complete a form prior to visit, but both do not need to be present at first visit. 

We are NOT in network providers for BCBS, Florida Blue, United/Optum or its subsidiaries. You will be charged the self pay rate at each visit. For an additional fee, it is possible to have your BCBS claim billed to your insurance, however any payment received from insurance will be a credit for a future visit and full pay is expected at each visit, including a 7 claim submission fee. 

You can call the customer service number on your card to inquire about out of network benefits you may have. We do not make insurance inquiry calls for clients and cannot provide insurance benefit information.

It is possible to see a licensed provider at ES Counseling with Tricare insurance as an active duty member, retired or a family member. There is typically a nominal deductible to meet prior to paying your co-insurance rate due to the Out of Network Preferred status of the office. Each member plan varies, so it is suggested you call your insurance and inquire about specific details on your financial responsibility. It is not usual for Active Duty to obtain authorization for our office unless your primary provider at the base/hospital submits the authorization specifically for the provider. 

We currently offer in-person and teletherapy visits for our clients. Before requesting teletherapy visits, it is important that you are informed of your insurance coverage for those visits as teletherapy access changes from plan to plan. You can call the customer service number on your insurance card to inquire about your specific coverage. If you choose teletherapy, it is requested that you have a secure, fast-speed internet connection, privacy, quiet environment and access to our patient portal for each session.  It is illegal to conduct telehealth visits in a moving vehicle. For those under 18 years old, it is required that an adult is present or home during the visits to assist with any technology or connection issues.