Frequently Asked Questions

Do You Take My Insurance?


Edna Schaefer, LMHC is the provider who may possibly take your insurance. It is the client's responsibility to call the insurance company to verify that Edna is on the panel prior to the first visit. Not all visits are reimbursed if medically necessary criteria is not met. 

How Soon Can I See Someone?


The first appointment will depend on the provider you see and their availability. We try to accomodate urgent visits, however we are in the office on Tuesdays, Wednesdays, Thursdays and some Friday mornings.

What if I Miss My Appointment?


It is office policy to give 24 hours notice of an appointment that cannot be attended. If this is not done, a fee will be assessed and must be paid prior to next visit. It is requested that valid credit cards remain on file for these charges. 

How Do I Make More Appointments?


After a client's first visit, they will be sent a link by email to the online scheduling system which will allow 24/7 access to making, changing or canceling appointments, as well as a ledger and online payment availability. 

How Long Will Counseling Last?


Each visit is 45 minutes and is scheduled on the hour. On-going, you will assess progress with your counselor and you will both decide the length of treatment and frequency of visits based on completion of goals. 

Do Both Parents Need to Be Present at First Visits?


For children entering into treatment, it is important that both parents consent to counseling and are aware of treatment plan and goals. For co-parents, it is office practice for each to complete a form prior to visit, but both do not need to be present. 


ES Counseling Policies 2017 (pdf)


Intake Form PDF (pdf)


Co Parenting Therapy Agreement (pdf)